franchise estate agencies in the uk, bairstow eves franchising

business development

Having equipped our franchisees with the basic skills needed for opening the business, our training solutions then focus on key personnel, from junior staff through to senior management, via a suite of optional advanced courses that are aimed at franchisees who are interested in continuing the professional development of themselves and their team.

communication and customer care

Our course in Communication and Customer Care will instruct delegates on the best approach to communicating with customers in order to ensure the best chance of winning their business. This course not only examines the concept of customer care and how to provide it, but also looks at communication skills and how best to deal with all types of customer service scenarios, including complaints.

psychological selling

In order to give franchisees the skills that they will need to promote property and the company in the most effective way, we offer a course in Psychological Selling that explores the different ways people communicate and sort information and how this knowledge can affect their motivation. Attendees will also learn different ways of building rapport with people by varying communication methods and will consider how these techniques can be used within the workplace.

from applicant to buyer

Our course entitled From Applicant to Buyer examines all aspects of dealing with buyers and sellers, from registration through to agreeing a sale. Course attendees will learn how to register applicants effectively and keep in regular contact with them, examine how accompanied viewings should take place with regard to staff personal security and decide on the best way to follow-up and report on accompanied viewings. Delegates will also learn when and how vendor contact should take place and how to negotiate offers for the best possible results.